SHIPPING & RETURNS

SHIPPING

Standard domestic shipping is $10 and may take up to 2-6 business days.
Express domestic shipping is $15 and may take up to 1-3 business days.
All orders are sent via Australia Post with tracking to your e-mail.
All orders placed before 12pm will guarantee same day dispatching.
Our warehouse team operates during business hours Monday – Friday, excluding weekends and public holidays.

Different countries carry different rates. Either progress into the checkout to calculate shipping or contact us at connect@greatspirit.com.au to get precise quote.
All orders are sent via Australia Post with tracking.
Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.
You will receive an email confirmation with your tracking number once your order has shipped.

The responsibility for any customs duties, foreign taxes or other fees are determined by your local government and may apply when importing your goods with customs.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to G.S in order to receive a refund.
Please contact your local customs office directly for more information on taxes, duties and regulations.

We will happily accept returns for new (unopened) products.
Used products cannot be returned unless defective.
100% money back guarantee
No cost of return for the customer
Returns must be scheduled within 14 days of purchase.
If the product is defective, a return shipping label will be paid for & provided by Great Spirit for the customer to print and attach to the postal package for return.
If the customer changes their mind about wanting the product the cost of return will be their responsibility.

You can request a refund and process a return of product/s within the following conditions

Products must of been purchased from greatspirit.com.au . If purchased from one of our wholesalers you will have to contact them directly.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.
If in the unlikely event you are unhappy with your item(s), please reach out to us at connect@greatspirit.com.au

We make the best efforts to quality control all items prior to dispatch.
In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible, using the steps mentioned below, please also include a brief description of the fault.

If you believe you have received an item different to the one you ordered, please include a brief description of the item you have received instead. If you require any further assistance please contact our Customer Care team.